# Plumbers.Consulting > Plumbers.Consulting is a digital marketing and business consulting service for trades and home-service businesses in Canada. We are not a contractor and do not install, repair or service anything. Plumbing company owners, office managers, CSRs and dispatchers in every province and territory of Canada Plumbers.Consulting is part of the Sedighi.ca and SAZ.ca group of companies, a Canadian business headquartered in Vancouver, British Columbia, led by Ali Sedighi, MBA. Coverage: Canada. Contact: call or text (604) 632-4959, or email Ali@Sedighi.ca. There are no forms: call, text or email only. ## Key pages - [Home](https://plumbers.consulting/): Plumbers.Consulting runs hands-on workshops for the people who answer your phones. We teach a clear call flow, measure your booking rate honestly and coach your team until the new habits hold, in every province and territory. - [Services](https://plumbers.consulting/services/): Start with the workshop that fixes your most expensive leak. For most plumbing offices that is the call flow plus honest booking-rate tracking; the other three solve specific problems you can usually spot in a week of calls. - [Areas we serve](https://plumbers.consulting/areas/): We run call handling and booking-rate workshops for plumbing offices in every province and territory. The phone skills travel well; the seasons, languages and privacy rules your callers bring with them do not, so each session is tuned to where your team sits. - [About](https://plumbers.consulting/about/): Plumbers.Consulting is a Canadian workshop and consulting service for plumbing office teams, run from Vancouver as part of the Sedighi.ca and SAZ.ca group and led by Ali Sedighi, MBA. We train the people on your phones; we never do plumbing work. - [Results](https://plumbers.consulting/results/): These are results from our HVAC work, not plumbing results. We show them because each one depended on an office that could answer and book the extra calls, which is exactly what our workshops teach. - [Pricing](https://plumbers.consulting/pricing/): Our workshops run inside the Trades.Agency plans: Growth from $1,999 a month, Elite from $3,999 and Enterprise from $7,999, with lower monthly prices on annual billing. Canadian clients add GST/HST by province (GST and QST in Quebec), and the first consultation is free. - [FAQ](https://plumbers.consulting/faq/): Short, direct answers to the questions plumbing owners and office managers ask most often about our workshops, from price and contracts to call recording and what happens if the numbers don't move. - [Contact](https://plumbers.consulting/contact/): Call, text or email (604) 632-4959 or Ali@Sedighi.ca. Tell us how many people answer your phones and roughly how many calls you get a week, and a senior strategist will get back to you. ## Services - [After hours](https://plumbers.consulting/services/after-hours-coverage/): Burst pipes don't wait for office hours. This workshop maps every gap in your phone coverage and leaves you with a written plan for evenings, weekends, overflow and missed-call callbacks. - [Booking rate](https://plumbers.consulting/services/booking-rate-tracking/): You can't coach what you don't count. We help your office define a bookable call, track the weekly booking rate and score a small sample of calls so coaching is based on evidence, not mood. - [Call handling](https://plumbers.consulting/services/call-handling-workshop/): Your office team learns one clear call flow and practises it on calls from your own phone log, until offering a time slot becomes the natural end of every bookable call. - [Onboarding](https://plumbers.consulting/services/new-csr-onboarding/): New office hires usually learn by guessing next to whoever is busiest. We build a two-week onboarding plan that gets a new CSR or dispatcher answering real calls with confidence, and gives the owner a clear sign-off point. - [Price talk](https://plumbers.consulting/services/price-conversations/): Callers ask about price within the first minute, and a vague or rushed answer ends the call. This workshop gives your office approved wording for price questions and a calm follow-up rhythm for estimates nobody has chased. ## Coverage - [Alberta](https://plumbers.consulting/areas/alberta/): Alberta offices live with long, cold winters and sudden weather swings, so call volume can jump and fall within days. We train CSRs and dispatchers to triage the surge, book the planned work and handle deposit questions carefully. - [British Columbia](https://plumbers.consulting/areas/british-columbia/): BC plumbing offices handle two different winters at once: a damp, mild coast and a cold Interior and North. Our workshops train CSRs for both, along with the rebate questions and privacy rules that come with a BC phone line. - [Manitoba](https://plumbers.consulting/areas/manitoba/): Manitoba's heating season is among the longest in southern Canada, which gives plumbing offices a long busy stretch and very little downtime to train. We fit short workshops and weekly call scoring around that calendar. - [New Brunswick](https://plumbers.consulting/areas/new-brunswick/): New Brunswick is Canada's only officially bilingual province, and many plumbing offices take calls in both languages. Our workshops help small office teams greet, triage and book every caller with the same care, in whichever language they choose. - [Newfoundland and Labrador](https://plumbers.consulting/areas/newfoundland-and-labrador/): Plumbing offices here juggle wind, damp and long heating seasons on the island, and true subarctic cold in Labrador. We coach small office teams to triage honestly, plan travel and keep every caller informed. - [Nova Scotia](https://plumbers.consulting/areas/nova-scotia/): Nova Scotia's damp, changeable winters bring plumbing calls in bursts rather than one long season. We coach office teams to book the bursts well, follow up the estimates that come after them and answer program questions without guessing. - [Ontario](https://plumbers.consulting/areas/ontario/): In Ontario's big markets, a plumbing caller who waits too long simply calls the next company on the list. Our workshops shorten the time to a booked window, tighten handoffs to dispatch and give CSRs honest answers to rebate and price questions. - [Prince Edward Island](https://plumbers.consulting/areas/prince-edward-island/): On the Island, most callers know someone who has used your company. That raises the stakes of every call. Our workshops help small plumbing offices sound consistent, book reliably and answer program and licence questions with care. - [Quebec](https://plumbers.consulting/areas/quebec/): A Quebec plumbing office needs French-first scripts, careful answers about RBQ licensing and Hydro-Québec programs, and a recording practice that respects Quebec's own privacy law. Our workshops build all three into one call flow. - [Saskatchewan](https://plumbers.consulting/areas/saskatchewan/): Saskatchewan plumbing offices often cover a city and a wide rural ring with a small team. Our workshops keep the phone conversation short, honest about travel and timing, and ready for the long, very cold winter. - [Territories](https://plumbers.consulting/areas/territories/): In the North, a plumbing call is often the start of a trip, not a same-day visit. We coach office teams in Whitehorse, Yellowknife, Iqaluit and beyond to gather the right details, plan travel and serve callers in the languages the territory expects. ## Guides and articles - [Guides](https://plumbers.consulting/guides/): Three long-form guides you can use without hiring anyone: the arithmetic of booking rates, a call-scoring rubric your manager can run on Friday, and the privacy basics for recording calls in Canada. - [Booking rate math](https://plumbers.consulting/guides/booking-rate-math/): Your booking rate is booked jobs divided by bookable calls, counted the same way every week. This guide shows how to define a bookable call, where missed calls belong, and how to turn a change in the rate into dollars you can check. - [Call scoring](https://plumbers.consulting/guides/call-scoring-rubric/): Score five to ten calls per CSR each week against the same six moments: greeting, listening, questions, price, time offer and confirmation. This guide gives you a 20-point rubric, a calibration routine and a way to coach from the results. - [Recording calls](https://plumbers.consulting/guides/recording-calls-for-training/): If your plumbing office records calls for coaching, the federal privacy commissioner expects you to tell callers, explain the purpose, get consent and offer an alternative. This guide summarises the official guidance in plain language; it is not legal advice. ## Optional - [Full text](https://plumbers.consulting/llms-full.txt) - [Parent company](https://trades.agency)